MC // MANAGING CONVERSATION

Management icone

CONVERSATION MANAGEMENT (PDF)

File size: 45 kb

Quick guide for achieving empathy rapidly with a new person (he or she)

Audience: People seeking to make rapid connection with new acquaintances at work and in social situations.

Duration: 30 minutes plus daily practice

INTRODUCTION

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MC // INTRODUCTION

12 STEPS

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MC // 1 GREETING
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MC // 2 BODY LANGUAGE
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MC // 3 SINCERE COMPLIMENTS
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MC // 4 LISTEN, RECEIVE AND REINFORCE
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MC // 5 RECEIVE RESPONSE AND REINFORCE AGAIN
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MC // 6 NEVER USE NEGATIVE WORDS
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MC // 7 PROGRESS
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MC // 8 GENTLE FOLLOW UP QUESTION
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MC // 9 RELATE THEIR ISSUE TO YOUR ISSUE
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MC // 10 MUTUAL GOODWILL
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MC // 11 EMPATHY
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MC // 12 SUCCESSFUL MANAGEMENT OF CONVERSATION

SUMMARY

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MC // 13 SUMMARY

REFLECTIONS

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MC // 14 REFLECTIONS

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