MC // MANAGING CONVERSATION
Quick guide for achieving empathy rapidly with a new person (he or she)
Audience: People seeking to make rapid connection with new acquaintances at work and in social situations.
Duration: 30 minutes plus daily practice
INTRODUCTION
1
MC // INTRODUCTION
12 STEPS
1
MC // 1 GREETING
2
MC // 2 BODY LANGUAGE
3
MC // 3 SINCERE COMPLIMENTS
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MC // 4 LISTEN, RECEIVE AND REINFORCE
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MC // 5 RECEIVE RESPONSE AND REINFORCE AGAIN
6
MC // 6 NEVER USE NEGATIVE WORDS
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MC // 7 PROGRESS
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MC // 8 GENTLE FOLLOW UP QUESTION
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MC // 9 RELATE THEIR ISSUE TO YOUR ISSUE
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MC // 10 MUTUAL GOODWILL
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MC // 11 EMPATHY
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MC // 12 SUCCESSFUL MANAGEMENT OF CONVERSATION
SUMMARY
1
MC // 13 SUMMARY
REFLECTIONS
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MC // 14 REFLECTIONS
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