CPPOE // CONFLICT PREVENTION AND POSITIVE ORGANISATIONAL ENVIRONMENT

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CRE – CREATIVE LEARNING EXERCISE

CRE 22 – A ONE DAY PROGRAM ON CONFLICT PREVENTION AND A POSITIVE ORGANISATIONAL ENVIRONMENT

1. PROGRAM

The program is designed to provide busy managers and staff with new approach to communication, which can resolve and prevent conflicts and can promote empathy to support a more positive organizational environment. It seeks to create more powerful satisfying relationships. It can change attitudes and break old patterns of rough communication, leads to frustration, argument and anger, which is inconsistent with the efficient and effective management of resources. CCE encourages managers and staff to show concern and responsibility for the feelings and needs of all in the organisation.

 

2. LEARNING OBJECTIVE:

The specific learning objectives are to:

a. Adopt instinctively a new management style of caring communication which stimulates empathy and achieves powerful satisfying relationships for effective management.

b. Become more sensitive to the behaviour, feelings, needs and requests of others, as we observe and express them without critical judgment.

c. Take responsibility for our own feelings, anger and needs, without blame or harm to others.

d. Provide a brief experience of GEMINI (Time-out) as a powerful meditation technique for reinforcing CCE skills with a sense of personal control.

e. Motivate further study in the future.

 

3. SYLLABUS

The syllabus of the program includes: development of powerful and satisfying relationships, intensive study of observation, feelings, needs and requests for help, empathy creation,

GEMINI TIME-OUT technique to support changing behaviour patterns, conflict resolution, control of anger etc

 

4. TIME & METHOD

CRE can be used part-time or in a day by individuals and groups as a stand-alone activity or before any relevant internal management training program or MBA or external Executive Program.

 

5. PROGRAM MATERIALS

The training materials include a text, a 30 minute audio, a series of exercises to reinforce the learning, and a text book for post-course study.

 

6. FACULTY

Dr. R.G.A. Boland MD, MPH (Johns Hopkins). DBA, ITP (Harvard)

Formerly professor of INSEAD, Cranfield, IMD, Columbia, Ex UN in Geneva.

Mr. Anthony Harris MBA (Cranfield), Business Consultant Geneva & EU.

 

7. FURTHER INFORMATION

199 Chemin Garenne, Prevessin, 01280, France.

Tel. 33-450-40-89-82 Email: [email protected]

 

1
CPPOE // INTRODUCTION
2
CPPOE // 2. LEARNING OBJECTIVES
3
CPPOE // 3. TIMETABLE
4
CPPOE // 4. PRE-COURSE LEARNING (45 minutes)
5
CPPOE // 5. WELCOME
6
CPPOE // 6. CCE PRACTICE
7
CPPOE // 7. GEMINI – CONCEPTS
8
CPPOE // 8. GEMINI – PRACTICE
9
CPPOE // 9. ROLE CHANGE – FROM JUDGE TO CONFLICT SOLVER
10
CPPOE // 10. GEMINI – RENEWAL
11
CPPOE // 11. GEMINI TIME-OUT – BRIEF PRACTICE FOR CCE
12
CPPOE // 12. CONCLUSIONS
13
CPPOE // EXHIBIT A – CCE ASSUMPTIONS QUIZ
20 questions
14
CPPOE // EXHIBIT B – EXPRESSING OBSERVATIONS
10 questions
15
CPPOE // EXHIBIT C – IDENTIFYING FEELINGS
10 questions
16
CPPOE // EXHIBIT D – IDENTIFYING NEEDS
10 questions

For CCE expressed needs should be specific, truthful and clear.


The need is clearly expressed – yes/no?


Mark a separate sheet – our answers at the end … please – you may need time for deeper reflection …

17
CPPOE // EXHIBIT E – CLARIFYING REQUESTS
10 questions
18
CPPOE // EXHIBIT F – CREATING EMPATHY
10 questions
19
CPPOE // EXHIBIT G – PERSONAL LIKES/DISLIKES IN PEOPLE
20
CPPOE // EXHIBIT H – COGNITIVE DISTORTIONS
9 questions

Answers – all positive

21
CPPOE // EXHIBIT I – CCE IN ACTION
22
CPPOE // EXHIBIT J – GEMINI TIME-OUT IN ACTION
23
CPPOE // EXHIBIT K – BROCHURE
24
CPPOE // FEEDBACK AT THE END OF THE COURSE

EXHIBIT K - BROCHURE


CRE - CREATIVE LEARNING EXERCISE


CRE 22 – A ONE DAY PROGRAM ON CONFLICT PREVENTION

AND A POSITIVE ORGANISATIONAL ENVIRONMENT


1. PROGRAM


The program is designed to provide busy managers and staff with new approach to communication, which can resolve and prevent conflicts and can promote empathy to support a more positive organizational environment. It seeks to create more powerful satisfying relationships. It can change attitudes and break old patterns of rough communication, leads to frustration, argument and anger, which is inconsistent with the efficient and effective management of resources. CCE encourages managers and staff to show concern and responsibility for the feelings and needs of all in the organisation.



2. LEARNING OBJECTIVE:


The specific learning objectives are to:


a. Adopt instinctively a new management style of caring communication which

stimulates empathy and achieves powerful satisfying relationships for effective

management.


b. Become more sensitive to the behaviour, feelings, needs and requests of

others, as we observe and express them without critical judgment.


c. Take responsibility for our own feelings, anger and needs, without blame or

harm to others.


d. Provide a brief experience of GEMINI (Time-out) as a powerful

meditation technique for reinforcing CCE skills with a sense of personal

control.


e. Motivate further study in the future.


3. SYLLABUS


The syllabus of the program includes: development of powerful and satisfying relationships, intensive study of observation, feelings, needs and requests for help, empathy creation,

GEMINI TIME-OUT technique to support changing behaviour patterns, conflict resolution, control of anger etc



4. TIME & METHOD


CRE can be used part-time or in a day by individuals and groups as a stand-alone activity or before any relevant internal management training program or MBA or external Executive Program.



5. PROGRAM MATERIALS


The training materials include a text, a 30 minute audio, a series of exercises to \

reinforce the learning, and a text book for post-course study.



6. FACULTY

Dr. R.G.A. Boland MD, MPH (Johns Hopkins). DBA, ITP (Harvard)

Formerly professor of INSEAD, Cranfield, IMD, Columbia, Ex UN in Geneva.

Mr. Anthony Harris MBA (Cranfield), Business Consultant Geneva & EU.

7. FURTHER INFORMATION

199 Chemin Garenne, Prevessin, 01280, France.

Tel. 33-450-40-89-82 Email: [email protected]il.com

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Enrolled: 1 student
Duration: 1 day
Lectures: 16
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