CPPOE // CONFLICT PREVENTION AND POSITIVE ORGANISATIONAL ENVIRONMENT
CRE – CREATIVE LEARNING EXERCISE
CRE 22 – A ONE DAY PROGRAM ON CONFLICT PREVENTION AND A POSITIVE ORGANISATIONAL ENVIRONMENT
1. PROGRAM
The program is designed to provide busy managers and staff with new approach to communication, which can resolve and prevent conflicts and can promote empathy to support a more positive organizational environment. It seeks to create more powerful satisfying relationships. It can change attitudes and break old patterns of rough communication, leads to frustration, argument and anger, which is inconsistent with the efficient and effective management of resources. CCE encourages managers and staff to show concern and responsibility for the feelings and needs of all in the organisation.
2. LEARNING OBJECTIVE:
The specific learning objectives are to:
a. Adopt instinctively a new management style of caring communication which stimulates empathy and achieves powerful satisfying relationships for effective management.
b. Become more sensitive to the behaviour, feelings, needs and requests of others, as we observe and express them without critical judgment.
c. Take responsibility for our own feelings, anger and needs, without blame or harm to others.
d. Provide a brief experience of GEMINI (Time-out) as a powerful meditation technique for reinforcing CCE skills with a sense of personal control.
e. Motivate further study in the future.
3. SYLLABUS
The syllabus of the program includes: development of powerful and satisfying relationships, intensive study of observation, feelings, needs and requests for help, empathy creation,
GEMINI TIME-OUT technique to support changing behaviour patterns, conflict resolution, control of anger etc
4. TIME & METHOD
CRE can be used part-time or in a day by individuals and groups as a stand-alone activity or before any relevant internal management training program or MBA or external Executive Program.
5. PROGRAM MATERIALS
The training materials include a text, a 30 minute audio, a series of exercises to reinforce the learning, and a text book for post-course study.
6. FACULTY
Dr. R.G.A. Boland MD, MPH (Johns Hopkins). DBA, ITP (Harvard)
Formerly professor of INSEAD, Cranfield, IMD, Columbia, Ex UN in Geneva.
Mr. Anthony Harris MBA (Cranfield), Business Consultant Geneva & EU.
7. FURTHER INFORMATION
199 Chemin Garenne, Prevessin, 01280, France.
Tel. 33-450-40-89-82 Email: [email protected]
-
1
CPPOE // INTRODUCTION -
2CPPOE // 2. LEARNING OBJECTIVES
-
3CPPOE // 3. TIMETABLE
-
4CPPOE // 4. PRE-COURSE LEARNING (45 minutes)
-
5CPPOE // 5. WELCOME
-
6CPPOE // 6. CCE PRACTICE
-
7CPPOE // 7. GEMINI - CONCEPTS
-
8CPPOE // 8. GEMINI - PRACTICE
-
9CPPOE // 9. ROLE CHANGE - FROM JUDGE TO CONFLICT SOLVER
-
10CPPOE // 10. GEMINI - RENEWAL
-
11CPPOE // 11. GEMINI TIME-OUT - BRIEF PRACTICE FOR CCE
-
12CPPOE // 12. CONCLUSIONS
-
13CPPOE // EXHIBIT A – CCE ASSUMPTIONS QUIZ
-
14CPPOE // EXHIBIT B - EXPRESSING OBSERVATIONS
-
15CPPOE // EXHIBIT C – IDENTIFYING FEELINGS
-
16CPPOE // EXHIBIT D - IDENTIFYING NEEDS
For CCE expressed needs should be specific, truthful and clear.
The need is clearly expressed – yes/no?
Mark a separate sheet – our answers at the end … please – you may need time for deeper reflection …
-
17CPPOE // EXHIBIT E - CLARIFYING REQUESTS
-
18CPPOE // EXHIBIT F – CREATING EMPATHY
-
19CPPOE // EXHIBIT G – PERSONAL LIKES/DISLIKES IN PEOPLE
-
20CPPOE // EXHIBIT H - COGNITIVE DISTORTIONS
Answers – all positive
-
21CPPOE // EXHIBIT I - CCE IN ACTION
-
22CPPOE // EXHIBIT J - GEMINI TIME-OUT IN ACTION
-
23CPPOE // EXHIBIT K - BROCHURE
-
24CPPOE // FEEDBACK AT THE END OF THE COURSE
EXHIBIT K - BROCHURE
CRE - CREATIVE LEARNING EXERCISE
CRE 22 – A ONE DAY PROGRAM ON CONFLICT PREVENTION
AND A POSITIVE ORGANISATIONAL ENVIRONMENT
1. PROGRAM
The program is designed to provide busy managers and staff with new approach to communication, which can resolve and prevent conflicts and can promote empathy to support a more positive organizational environment. It seeks to create more powerful satisfying relationships. It can change attitudes and break old patterns of rough communication, leads to frustration, argument and anger, which is inconsistent with the efficient and effective management of resources. CCE encourages managers and staff to show concern and responsibility for the feelings and needs of all in the organisation.
2. LEARNING OBJECTIVE:
The specific learning objectives are to:
a. Adopt instinctively a new management style of caring communication which
stimulates empathy and achieves powerful satisfying relationships for effective
management.
b. Become more sensitive to the behaviour, feelings, needs and requests of
others, as we observe and express them without critical judgment.
c. Take responsibility for our own feelings, anger and needs, without blame or
harm to others.
d. Provide a brief experience of GEMINI (Time-out) as a powerful
meditation technique for reinforcing CCE skills with a sense of personal
control.
e. Motivate further study in the future.
3. SYLLABUS
The syllabus of the program includes: development of powerful and satisfying relationships, intensive study of observation, feelings, needs and requests for help, empathy creation,
GEMINI TIME-OUT technique to support changing behaviour patterns, conflict resolution, control of anger etc
4. TIME & METHOD
CRE can be used part-time or in a day by individuals and groups as a stand-alone activity or before any relevant internal management training program or MBA or external Executive Program.
5. PROGRAM MATERIALS
The training materials include a text, a 30 minute audio, a series of exercises to \
reinforce the learning, and a text book for post-course study.
6. FACULTY
Dr. R.G.A. Boland MD, MPH (Johns Hopkins). DBA, ITP (Harvard)
Formerly professor of INSEAD, Cranfield, IMD, Columbia, Ex UN in Geneva.
Mr. Anthony Harris MBA (Cranfield), Business Consultant Geneva & EU.
7. FURTHER INFORMATION
199 Chemin Garenne, Prevessin, 01280, France.
Tel. 33-450-40-89-82 Email: [email protected]
