MC // MANAGING CONVERSATION
Quick guide for achieving empathy rapidly with a new person (he or she)
Audience: People seeking to make rapid connection with new acquaintances at work and in social situations.
Duration: 30 minutes plus daily practice
INTRODUCTION
12 STEPS
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2
MC // 1 GREETING -
3MC // 2 BODY LANGUAGE
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4MC // 3 SINCERE COMPLIMENTS
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5MC // 4 LISTEN, RECEIVE AND REINFORCE
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6MC // 5 RECEIVE RESPONSE AND REINFORCE AGAIN
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7MC // 6 NEVER USE NEGATIVE WORDS
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8MC // 7 PROGRESS
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9MC // 8 GENTLE FOLLOW UP QUESTION
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10MC // 9 RELATE THEIR ISSUE TO YOUR ISSUE
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11MC // 10 MUTUAL GOODWILL
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12MC // 11 EMPATHY
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13MC // 12 SUCCESSFUL MANAGEMENT OF CONVERSATION
SUMMARY
REFLECTIONS
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